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Key Questions to Ask Your LED Lighting Supplier

Writer: Secrene NeoSecrene Neo

Updated: Feb 25

brite led lighting supplier checklist guide trusted best top key questions essential quality profile sustainbility

Upgrading to energy-efficient LED lighting is a smart move for any business or MCST in Singapore. But navigating the many suppliers and options can be overwhelming.  Choosing the right LED lighting partner is crucial for a successful and hassle-free upgrade. This guide provides key questions to ask potential lighting suppliers, ensuring you get quality products, reliable service,

I. Product Quality and Specifications:

  • What makes your LED lighting brand different from other companies? Why are you recommending this product for my needs? Understand the supplier's product portfolio and their rationale for choosing specific products for your specific project. Look for reputable brands with a proven track record in similar applications to yours.

  • Can you provide detailed product specifications, including lumen output, wattage, CRI, lifespan, and efficacy (lumens per watt)?  Don't rely on general claims. Request for data sheets or catalogues for each proposed product.

  • What is the warranty period for your products, and what is covered and excluded? 

    Knowing the coverage is as important as the length of the warranty.

  • Can I see samples of your products in action and examples of previous installations similar to my project?

    Seeing products firsthand and reviewing past projects in similar settings can give you valuable insights and help assess suitability.


II. Installation and Maintenance:

  • Can you provide a project-specific timeline, to minimise disruptions to my business/daily operations?

    Get a clear understanding of the installation process and a project-specific timeline to minimise disruptions to your business and operations.

  • Do you offer ongoing maintenance and repair services, and what are the associated costs?

    Inquire about post-installation support, maintenance contracts, and their pricing.

  • What is your typical response time for service requests, and what are your procedures? Understand how quickly they can address any issues that may arise.

III. Pricing and Financing:

  • Can you provide a detailed breakdown of the project cost, including materials, labor, and any other fees?  

    Transparency in pricing is essential for a better understanding of the entire lighting upgrade's scope.

  • What financing plans are available, and what are the pros and cons for each?

    Here at Brite, we offer both the lump-sum one-off payment scheme and our Lease-To-Own (LTO) financing plan. Lump-sum payments offer the advantage of immediate Return of Investments (ROI)s, while leasing allows for lower upfront costs, longer warranty and predictable monthly payments. Contact us to discuss the specific terms, rates, and costs associated with each option, and we'll help you find the best financing solution for your budget.

  • Are there any government grants or incentives available for LED lighting upgrades in Singapore that I can leverage on?  

    A knowledgeable supplier should be able to advise you on relevant incentives and how to access them.

IV. Experience and Reputation:

  • How long have you been operating in the LED lighting business in Singapore, and what types of projects have you completed? 

    Experience matters, especially in such a competitive and rapidly evolving industry.

  • Can you provide references from previous clients with similar projects to mine? 

    Contacting past clients can give you valuable insights into the supplier's reliability and service quality.

  • Do you have case studies showcasing your successful projects, particularly in my industry or type of space?

    Understanding and taking a look their past work can give you confidence in their capabilities. It is a plus if they have experience in multiple sectors to showcase their wide range of experience.


V. Sustainability and Environmental Responsibility


  • What is your company's approach to sustainability, and what eco-friendly practices do you employ?

    At Brite, we're committed to sustainable practices throughout our operations, from product development to customer service. We prioritise research and development to ensure our products are at the forefront of lighting technology. This allows us to offer cutting-edge LED solutions that not only meet but exceed industry standards for quality, performance, and energy savings. Our motion sensor series have helped many MCSTs reduce their energy consumption by up to 90%. Contact us to start your energy saving journey!

  • Do you offer recycling or disposal programs for old lighting fixtures?

    Improper disposal of e-waste, including lighting components, can have serious environmental consequences. Brite participates in e-waste recycling events as part of our social responsibility and commitment to sustainability. We also encourage our clients to utilize NEA-licensed e-waste recyclers for proper disposal of old fixtures. You can out more on e-waste recycling on NEA's website: https://www.nea.gov.sg/our-services/waste-management/3r-programmes-and-resources/e-waste-management/where-to-recycle-e-waste


Want a FREE printable checklist of these essential questions? Click here!

Why Work with Brite? 💡

At Brite, we believe in providing high-quality products, exceptional service, and long-term value to our clients with our customised lighting solutions. We have extensive experience across diverse projects (see our portfolio here) and our team of experts is dedicated to finding the perfect lighting solution for your space and budget. Contact us today for a free consultation and let us illuminate your business and space!



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